1.When will my order be shipped?
Spot orders are usually shipped within 3 working days. Custom‑made orders are generally shipped within 10 working days. In case of special circumstances, we will notify you of the exact shipping time.
2.What should I do if my package is lost?
You may choose either option: we can reship the goods for you or issue a full refund.
3.How do I apply for a return?
Please contact our customer service team to handle your after‑sales issues.
(Please note: Custom‑made items are non‑returnable and non‑refundable. Ready‑stock items can only be returned or exchanged if they have quality defects.)
4.What should I do if the product has quality issues?
You need to provide customer service with a complete unboxing video to prove that the damage is not man‑made, and we will arrange after‑sales support for you.